General terms and conditions
Unless otherwise agreed, the following conditions apply:
Prices
The stated prices are in Swiss francs, non-binding and apply to deliveries in Switzerland and the Principality of Liechtenstein.
(Listed prices are for the Swiss market. For international deliveries, please inquire)
Special customizations will be charged according to the result. Exchanges are not possible. Once the order execution has started, the order cannot be cancelled.
Delivery Conditions Flat Rates
(subject to change)
| – Shipping costs (parcel) CH | CHF 15.00 |
| – Packaging costs (parcel) | CHF 18.00 |
| – Plus bulky goods (oversized parcels) | CHF 15.00 |
| – Truck delivery | CHF 65.00 |
| – Plus construction site delivery (up to the curb) | CHF 28.00 |
| – Plus delivery in the morning | CHF 80.00 |
| – Plus fixed date according to effort min. | CHF 150.00 |
| – Express surcharge according to effort | |
| – Depending on the destination country, an additional surcharge applies |
For special deliveries, unloading with a crane, additional effort for the driver (waiting times), etc., the actual costs will be charged.
The prices are exclusive of VAT.
Returns
Returns will only be accepted after prior agreement. The exchange goods will be credited with a maximum of 70 % of the net sales price.
Payment
20 days net from invoice date. Unjustified discounts will be charged subsequently.
Shipping
The goods travel on account and risk of the recipient after handover to the forwarding agent or the collector. Events of force majeure release from the observance of agreed dates.
International Deliveries While our displayed prices are tailored for the Swiss market, we proudly serve international customers from not only the USA, UK, Canada, and Australia but also various other countries across Europe, Asia, and beyond. Our global reach ensures that customers from different parts of the world can access our premium products. If your country isn’t listed or for specific international deliveries and pricing details, please reach out to our dedicated customer service team. We’re always expanding our delivery network to cater to the needs of our diverse clientele.
Warranty
There is no claim for damage or consequential damage compensation.
Complaints
Complaints will only be considered within 8 days from the date of delivery.
For Business Customers Only
Our range of products and services is exclusively aimed at business customers.
Orders from private individuals cannot be accommodated.
Jurisdiction
Place of performance for both parties is Steinhausen, place of jurisdiction Zug.
May 2022